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OFFICE OF THE PEOPLE'S COUNSEL
1133 15th Street, NW, Suite 500 Washington, DC 20005
Phone: 202.727.3071; Fax: 202.727.1014; TTY/TDD: 202.727.2846
Website: www.opc-dc.gov; Email:
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Brenda K. Pennington, Interim People's Counsel
OPC CONSUMER ALERT
The Process for Filing a Complaint with OPC
About Your Utility Service
Dear Consumers,
In light of the substantial and significant increase in electric power outages during the recent heat wave in the District of Columbia, it is important D.C. residents are mindful of the Office of the People's Counsel's consumer complaint process and options for filing an individual consumer complaint against a utility regarding their service.
As the statutory representative of the District's utility consumers, a consumer can file an individual complaint with OPC.
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The DC Public Service Commission has entered into the public record a “Study on the Feasibility and Reliability of Undergrounding Electric Distribution Lines in the District of Columbia” dated July 1, 2010. The public notice of the report appears in the July 16, 2010 edition of the DC Register. The study, which includes recommendations and observations concerning undergrounding of PEPCO electric distribution lines, was prepared by Shaw Consultants International Inc., an expert consultant engaged by the DC Public Service Commission. Read the full text of the study here.
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On April 21, 2010, Pepco Holdings, Inc. (PHI) the parent company of PEPCO, announced it had reached agreement to sell to sell its Conectiv Energy power generation assets to Calpine Corporation (Read the full Press Release here ) for $1.7 billion. This announcement caused some D.C. PEPCO consumers to question whether this deal had any impact on their rates and services. In response to consumer inquiries, OPC sent a letter to PHI CEO Joseph Rigby to learn more about the impact of the sale on District consumers. PEPCO’S responses to OPC’s questions are included here for your information. |
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Today, the Office of the People’s Counsel (“OPC” or “Office”) was informed that Pepco Holdings, Inc. (“PHI”) has reached an agreement to sell its Conectiv Energy power generation assets to Calpine Corporation. This transaction appears to be one of a number of actions PHI has taken to exit the merchant power business and be repositioned as a regulated transmission and distribution company.
Read the entire document here. |
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Consumers continue to ask OPC when Verizon FiOs service will finally become available to District of Columbia consumers? Well, a few communities in the District now have FiOs service and Verizon continues to work out the logistics of bringing this service to communities throughout the nation’s capitol.
Verizon has also updated the information they are sharing with District consumers interested in FiOs to help ease the transition to the new service.
Read the Verizon Fact Sheet here. |
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Natural Gas
Between February and April 2010, your natural gas bills are expected to increase. The major factors contributing to this increase are colder than normal weather, increases in crude oil prices and gradual increases in demand for natural gas as the economy slowly moves out of recession. When it is cold, |
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More than 6,000 District residents applied for electric, gas, water and telephone service assistance through the Low Income Energy Assistance Program and Utility Discount Program grants during Joint Utility Discount Day (JUDD) 2009, a 26 percent |
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