DC Water consumers may file an individual complaint with The Office of The People’s Counsel’s (OPC) Water Services Division (WSD).
Staff of OPC’s Water Services Division can assist with the following:
- Billing disputes
- Payment plans
- Service connections
- Repair/service orders
- Poor customer service
- Construction schedules
- Other water related issues
When filing a consumer complaint with OPC’s Water Service Division, be prepared to provide the following information:
- Service Address
- DC Water Account number
- Current bills and supporting documentation
- Last contact with DC Water representative
It is essential when filing a complaint that the complainant is the customer of record or has been added to the DC Water account as a 3rd party designee to represent the consumer’s interests with DC Water. DC Water will not discuss or release any account information without authorization/consent from the account holder or the 3rd party designee. WSD staff will provide the consumer the DC Water Authorization/Consent Form during intake process.
CONSUMERS WITH PENDING DISCONNECTIONS OR SERVICE THAT IS ALREADY SHUT-OFF, SHOULD CONTACT US IMMEDIATELY TO ASSIST IN NEGOTIATING AN AGREEMENT TO RESTORE YOUR DC WATER SERVICE.