Office of the People’s Counsel Website Privacy Policy

Effective Date: July 1, 2025

The Office of the People’s Counsel for the District of Columbia (OPC) is committed to protecting the privacy and confidentiality of all individuals who interact with our website. This Privacy Policy outlines how we collect, use, and safeguard your information.

Information Collection

OPC may collect personal information from consumers through forms, emails, or other direct interactions on our website.
This may include, but is not limited to:

  • Name
  • Contact information (email, phone number, address)
  • Utility-related concerns or complaints
  • Voluntarily submitted documents or comments

Use of Information

All information collected is used solely for the purpose of:

  • Responding to consumer inquiries or complaints
  • Providing assistance with utility-related issues
  • Improving our services and outreach

Confidentiality and Non-Disclosure

Any data collected from consumers is expressly confidential. OPC will not share, sell, or disclose any personal information to third parties without the express written consent of the consumer, except as required by law.

Non-Discrimination Assurance

Under the laws of the District of Columbia, OPC guarantees that no consumer will be excluded from or denied services based on the information they provide. All individuals are entitled to equal access to our services, regardless of the nature or content of their submissions.

Data Security

OPC implements appropriate administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Freedom of Information Act (FOIA)

While OPC is subject to the District’s FOIA laws, certain personal information may be exempt from disclosure to protect individual privacy, as outlined in DC Official Code §§ 2-531 through 2-538.

Changes to This Policy

OPC reserves the right to update this Privacy Policy. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled,
please contact:

Office of the People’s Counsel

655 15th Street NW, Suite 200
Washington, DC 20005
Phone: (202) 727-3071
Email: info@opc-dc.gov